Why am I seeing the Adblock Plus payment page?

Read more below to better understand the situations where our payment page appears.

When we update the extension

When we update the extension we'll display the payment page to let you know about any new Premium features and offer you the option to upgrade. We typically update twice a month.

If you've paid for Premium and still see the payment page when we update, please make sure you've redeemed your upgrade: Unlock Adblock Plus Premium. This will stop the payment page from appearing during updates.

If you continue to see the update page multiple times within the same update period (you should only see it once per browser or profile), or multiple tabs all at once, please let us know: Submit a ticket.

 

When you install Adblock Plus

Our payment page opens every time Adblock Plus is installed. That's because the only way we keep track of users of our free products is with an anonymous userID, which is randomly generated every time Adblock Plus is installed. Each installation erases all previous userIDs. Basically, we're tracking installations, not users. We have no way of associating a new installation with a payment for a previous installation, or an individual user.  Similarly, uninstalling Adblock Plus removes all traces of it on your computer. 

Feel free just to close the payment page by clicking the "x" on the tab. You don't even have to wait for it to load. Adblock Plus doesn't need the page open to finish its post-installation setup.

If you've paid for Premium, you'll need to activate it any time you install (or reinstall) the Adblock Plus extension. Find steps to do this here: Unlock Adblock Plus Premium.

 

Alternate scenario: There's a problem with your browser

If our payment page opens every time you start your browser, we're not doing that intentionally. Something is causing Adblock Plus to return to a "just installed" state or clearing your settings. Please reach out to us so we can help: Submit a ticket.

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