Why am I still asked to turn off my ad blocker after allowing ads?

What is an anti-adblocking notification?

Sites display "turn off your ad blocker" notifications when they detect ad-blocking-type software installed on your browser or computer.

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What should I do when I see this pop-up?

When you encounter these notices, you'll need to pause Adblock Plus to access the page: Turn ABP on/off manually. When paused, the ABP icon will appear grayed out on your browser toolbar:

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ABP active
abp_paused.png.png
ABP paused

What if I’m still seeing the pop-up after pausing ABP?

If you have paused Adblock Plus, allowlisted the website or if Adblock Plus isn't even installed, and the icon is grayed out, but you're still seeing a "turn off your ad blocker" notification, then it's likely another extension or other software you have installed that the website is detecting.

Disable all other extensions in your browser

Chrome, Edge, Opera
  1. Type about:extensions in the address bar.

  2. Toggle each extension in the list OFF.

  3. Refresh the page where you want to allow ads.

Firefox
  1. Type about:addons in the address bar.

  2. Toggle each extension in the list OFF.

  3. Refresh the page where you want to allow ads.

Safari
  1. Go to Safari > Settings... > Extensions.

  2. Deselect all extensions in the list.

  3. Refresh the page where you want to allow ads.

Note: We don't recommend using multiple ad blockers (including our own). They can slow down your browser, create issues when you allow ads, and typically don't provide any additional significant ad blocking.

Check for other causes

  1. Try disabling other cybersecurity or VPN software, then reloading the page.

  2. Clear the site’s cookies and reload the page.

  3. Contact the site administrator.

Still need help?

If you don't have any active extensions and still don't see ads appear, it's likely not ABP creating the issue, but we'd still be happy to take a look at your situation: Submit a ticket. Please include the following with your submission:

  1. A screenshot of the page where you are seeing the issue. Be sure to include the URL/address bar and the full browser toolbar in your shot. Here are instructions for how to take a screenshot if you need them: How to capture a screenshot.

  2. If you have ABP installed, please include a copy of your debug information: Send your debug data.