What to do if you are seeing ads

If you are using the Adblock Plus browser extension with Chrome, Firefox, Edge, or Opera on a computer, please try the following:

1. Click the Adblock Plus toolbar icon to display the popover menu. If you don't see the icon, this should help: How to hide/show the icon.

2. Click the gear symbol.

3. On the options page that opens, click on the General tab and deselect the checkbox labeled "Show Acceptable Ads." 

4. Go to the Advanced tab and confirm you are subscribed to ABP Filters and EasyList (or one of the EasyList language variants) and then click the UPDATE ALL FILTER LISTS button.

If you do not have ABP Filters and EasyList installed, or if your filter list is empty, please make sure to add them. Just do the following:

1. Click the + ADD BUILT-IN FILTER LISTS button

2. Select EasyList and ABP Filters

After completing the steps above, be sure to reload any pages where you were previously seeing ads to ensure the change takes effect.

1. Open the ABP Mac app and on the General tab make sure the "Allow acceptable ads" option is not selected.

2. In Safari, go to Safari > Settings > Websites > Content Blockers and make sure the option "When visiting other websites" is set to ON.

3. In Safari, go to Safari > Settings > Extensions and make sure the ABP Engine is set to ON.

If you are seeing ads on Safari with the Adblock Plus for Safari app installed please check the following:

For Version 3.0.0 and newer

1. Open Safari. In the address bar, tap the page menu icon to open the Page Menu. 

2. On the Page Menu, tap on Manage Extensions and confirm Adblock Plus is toggled ON.

3. On your iOS device, go to Settings > Apps > Safari > Extensions > Adblock Plus and confirm that All Websites is set to Allow.

 

For Version 2.2.2 and older

1. In the Adblock Plus for Safari app, go to Settings and make sure the "Acceptable Ads" option is toggled OFF.

2. On your iOS device, go to Settings > Apps > Safari > Extensions and make sure Adblock Plus is toggled ON.

3. On your iOS device, go to Settings > Apps > Safari and continue scrolling until you see the Content Blockers option. Make sure that the All Websites option is toggled to ON.

If you are seeing ads in Samsung Browser with the Adblock Plus for Samsung Browser app installed, please check the following:

1. Make sure your filter lists are up-to-date: Open your ABP for Samsung Browser app, tap on Update ad-filter lists and then tap on Update Now.

2. In the Adblock Plus app, go to Settings > Allow some nonintrusive advertising and make sure you have selected the option No, I'd like to disable Acceptable Ads.

3. In the Adblock Plus app, go to Settings > Add websites to the Allowlist and make sure you do not have the website where you are seeing ads on your Allowlisted Websites.

4. Reload any page where you were seeing ads to ensure the change takes effect.