Why am I still asked to turn off my ad blocker after allowing ads?

The "turn off your ad blocker" notifications you see when you visit certain websites is something displayed by the site you are visiting when they detect you have any ad blocking-type software installed on your browser or computer.

If you have paused or disabled Adblock Plus or allowlisted the website (or if Adblock Plus isn't even installed), and you've refreshed the page, but you're still seeing a "turn off your ad blocker" notification, then it's most likely another extension you have installed that the website is detecting.

Here's how to check:

  1. Disable all your other extensions in the browser you are using:
    • If you're using Chrome, Edge, or Opera, type about:extensions in the address bar. Toggle each extension in the list OFF.
    • If you're using Firefox, type about:addons in the address bar. Toggle each extension in the list OFF.
    • If you're using Safari, go to Safari > Settings... > Extensions. Deselect all other extensions in the list.
  2. Next, refresh the webpage for the site where you want to see ads.

If you don't have any active extensions and still don't see ads appear, it's not ABP creating the issue, but we'd still be happy to take a look at your situation: Submit a ticket.

Important: Please include a screenshot of your list of extensions (showing as disabled), as well as a screenshot of the page where you are seeing the issue. Be sure to include the URL/address bar and the ABP icon in the browser toolbar in your shot. Here are instructions for how to take a screenshot if you need them: How to capture a screenshot.

Note

We don't recommend using multiple ad blockers (including our own). They can slow down your browser, create issues when you allow ads, and typically don't provide any additional significant ad blocking.

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