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What to do if you are seeing ads

When ads aren't being blocked properly, these steps usually help:

Chrome, Firefox, Edge, Opera (desktop extension)

Chrome, Firefox, Edge, Opera (desktop extension)

If you are using the Adblock Plus browser extension with Chrome, Firefox, Edge, or Opera on a computer, please try the following:

  1. Click the Adblock Plus icon on your toolbar. (Can’t find the ABP icon?)

  2. Click the gear icon ⚙️.

  3. On the General tab, find Allow Acceptable Ads. It’s on by default and shows non-intrusive ads. Uncheck it to block all ads.

  4. On the Advanced tab, check that EasyList (or a language variant) and ABP Filters are enabled.
    If not, click + Add built-in filter lists and select them from the list.

  5. Click Update all filter lists.

  6. Reload the page where you saw ads.

Safari (Mac)

Safari (Mac)

  1. Open the ABP Mac app and on the General tab make sure the "Allow acceptable ads" option is not selected.

  2. In Safari, go to Safari > Settings > Websites > Content Blockers and make sure the option "When visiting other websites" is set to ON.

  3. In Safari, go to Safari > Settings > Extensions and make sure the ABP Engine is set to ON.

Safari (iPhone/iPad)

Safari (iPhone/iPad)

  1. Open Safari. In the address bar, tap the page menu icon to open the Page Menu. 

  2. On the Page Menu, tap on Manage Extensions and confirm Adblock Plus is toggled ON.

  3. On your iOS device, go to Settings > Apps > Safari > Extensions > Adblock Plus and confirm that All Websites is set to Allow.

 

Apps (iPhone/iPad) - Premium required

Apps (iPhone/iPad) - Premium only

Make sure you've signed into your Premium account.

  1. Tap Settings > General > VPN & Device Management.

  2. Tap DNS.

  3. Select Adblock Plus.


Samsung Browser (Android)

Samsung Browser (Android)

If you are seeing ads in Samsung Browser with the Adblock Plus for Samsung Browser app installed, please check the following:

  1. Make sure your filter lists are up-to-date: Open your ABP for Samsung Browser app, tap on Update ad-filter lists and then tap on Update Now.

  2. In the Adblock Plus app, go to Settings > Allow some nonintrusive advertising and make sure you have selected the option No, I'd like to disable Acceptable Ads.

  3. In the Adblock Plus app, go to Settings > Add websites to the Allowlist and make sure you do not have the website where you are seeing ads on your Allowlisted Websites.

  4. Reload any page where you were seeing ads to ensure the change takes effect.


Still Seeing Ads?

If the steps above didn’t help, rate the article below to contact our support team. Be sure to include a screenshot of the ad(s) and where you are seeing them.

  • On a computer: Make sure the screenshot shows the address bar and the ABP icon in your toolbar.

  • On a phone or tablet: Make sure to also send a screenshot of the ABP app’s main screen.

How to capture a screenshot