Having problems unlocking Premium? Look here first!

In some cases, you may experience an issue when unlocking your Premium subscription. Below are the most common issues and the solutions to each of them.

An unexpected error has occurred.

Are you seeing an error similar to the one below?

Screenshot 2024-07-11 at 12.54.46 PM.png

 

To resolve the error, please first confirm you've met the following requirements:

  • The ABP extension is installed: Check if Adblock Plus is installed.
  • You are using it on a desktop browser for Chrome, Firefox, Edge or Opera.
  • The Site Access setting is set correctly: right-click on the ABP toolbar icon and select This Can Read and Change Data > On All Sites

ABP_site_acess.png

 

Once you meet the requirements above, manually redeeming the upgrade should prevent the error from appearing:

  1. Go to the Adblock Plus Premium enrollment page: https://accounts.adblockplus.org/en/premium
  2. At the bottom of the enrollment page, click on Activate here
  3. Enter the email address associated with the purchase or contribution.
  4. When you receive the emailed code, enter it in the field provided. If you don't receive the code, be sure to check your spam/junk folder.

If you continue to see the same error, please reach out to us with a screenshot of the error. Please make sure to include the URL/address bar and the ABP icon in your shot: How to capture a screenshot.

Oops. That code is incorrect.

If you see an error that the code is wrong, this is typically due to an old or invalid code being entered. Please delete all ABP emails containing codes from your inbox and try redeeming ABP Premium again to have a new code sent.

The code is not reaching my email inbox.

  1. If the emailed code is not reaching you, first try adding noreply@adblock.org as a contact in your email. After adding the email, try requesting a new code following these steps and wait at least 30 minutes for the code to arrive.
  2. Check your spam/junk folder.
  3. Make sure you are trying to redeem the code from Adblock Plus and not a different ad blocking extension. AdBlock and Adblock Plus are frequently confused: Is Adblock Plus the same thing as AdBlock?

 

 

If the steps provided here do not help, before rating this article, please let us know why so we can improve it: Submit a ticket.

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