Cancelations and refunds

How can I cancel my subscription?

Premium

If you have a Premium subscription, you can cancel on the subscription management page: How to manage your ABP Premium subscription.

Paddle

If your payment was made through Paddle, you can cancel your subscription here: https://paddle.net/.

PayPal

If you paid using PayPal, you can cancel both contribution and Premium subscriptions directly from your PayPal account. To cancel a recurring subscription follow these step-by-step instructions in PayPal’s Help Center.

Other payment methods

For all other payment methods send a request to support@adblockplus.org. To help us find your payment faster, please contact us from the email associated with your payment and include a copy of your receipt or a screenshot of the charge as it appears on your billing statement.

 

How can I get a refund?

If you’ve changed your mind within 120 days of payment let us know and we’ll issue you a full refund. To receive a refund, please contact us with the email associated with your payment and include a copy of your receipt or a screenshot of the charge as it appears on your billing statement to support@adblockplus.org.

Note

We will never ask you for sensitive information regarding your transaction (e.g. your full card number) and you should never provide this either.

 

I haven’t received my refund yet!

Refunds typically take 5-10 business days. If your refund has not appeared after 10 business days, please let us know.

In some cases where the refund was issued not long after a contribution was made, the refund might be processed as a reversal. This means that the original charge will be dropped off from your bank statement altogether as if it never occurred, and your bank account balance will adjust to credit that money back without a specific line item on the statement.

 

 

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